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Terms of Use (English)

Terms of use

The website is owned and operated by TRANSFER LATIN BUSINESS CONSULTANCY, S.L., a company registered in Spain whose registered office is:

Transfer LBC
Balmes 76, 1-2
08007 Barcelona - E
CIF: ES-B63594782

Contact information: pedidoscylteff[at]   

Welcome to the Ancient Grains Website

These Terms and Conditions and our Privacy Policy govern your use of the website and your relationship with (TRANSFER LATIN BUSINESS CONSULTANCY, S.L.) Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions and/or our Privacy Policy, please do not register for or use the site. Please note that to use many of the services provided on the site you are required to register as an authorised user on the site.

The products bought on the website are exclusively produced and sold by CYLTEFF, S.L from Zamora, Spain. The website is owned by TRANSFER LATIN BUSINESS CONSULTANCY, S.L. as a selling platform.

Making a Purchase

Purchasing a product is simple. Look through our product online catalogue, click on any items that you wish to buy, select the quantity and add to the basket. After you have finished selecting, click on “Cart” at the top right of the screen to continue and later “Proceed to Checkout”. You will then be asked a few details that are required to satisfy your order.

We accept all major Cards, including Visa, Mastercard, American Express through payment systems such as PayPal and Stripe.

We deliver within Spain and some countries in Europe. Orders from outside Spain and other parts of Europe may be possible by special arrangement, so please email if you would like to know if we can deliver to your region or country.

All orders that you place on this website will be subject to acceptance in accordance with these terms and conditions.

The “Confirmation” stage sets out the final details of your order. Please note that this email is not an order acceptance from CYLTEFF, S.L or TRANSFER LATIN BUSINESS CONSULTANCY SL. Following this, we will send you an acknowledgement email detailing the products you have ordered.

Acceptance of your order and the completion of the contract between you and us will take place on dispatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it before confirmation.

We recommend you print out these terms and conditions and the order acknowledgement for your own records.


This website is only for delivery of products to customers within Spain (peninsular autonomous communities) and other EU countries (international shipping).

Order weight

National shipping cost (Spain- peninsula) (€)

International shipping cost 1 (France, Belgium, Portugal) (€)

International shipping cost 2 (Switzerland, UK, Netherlands, Germany, Italy, Lithuania, Norway, Ireland) (€)

Up to 5 kg




Between 5 and 10 kg




20 kg or more




Delivery Limitations

We aim to dispatch your order within 2 working days however please allow 5 working days for arrival.

Neither TRANSFER BUSINESS CONSULTANCY S.L. nor CYLTEFF, S.L. shall be under any liability for any delay or failure to deliver the products within estimated timeframes. Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us.

In the unlikely event that an order is lost, damaged, delayed or faulty we won't be able to cover for any damages or losses beyond that of replacing the goods. Please let us know of any problem, as soon as you become concerned and within 24 hours of delivery for damaged or faulty goods.

If you leave any instructions for the courier as to where to leave parcels if you are not at home without signing for it, you immediately waive your right to compensation if the item is damaged or stolen as it isn't possible to guarantee its integrity after delivery.


We take payment from your card at the time we receive your order, once we have checked your card details and stock availability. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.

The price you pay is the price displayed on this website at the time we receive your order. While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Title to any products you order on this website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.

All prices are shown in Euros (€) or US Dollars (USD) and checkout includes VAT (where applicable) at the applicable current rates but exclude delivery charges, unless expressly stated. Delivery charges appear when you confirm your order.

Product Information

Product information, its organic certification, gluten-free guarantee, dietary flags, photographs, and pack sizes are all for illustrative purposes and general advice. Our packaging is in line with the European Union regulations (EU Regulation 1169/2011) and states all the required nutritional and product information.  It is especially important for you to check suitability for special diets and if there is a possibility of an allergic reaction.

Products sold through our internet shop are sold according to the description on the website and without a certificate of conformance.

Customers must take the necessary tests to ensure that products are suitable for their manufacturing requirements rather than relying on information supplied.

Please contact your doctor directly if you have any doubts concerning the nature of product ingredients or if you suspect that you may be allergic to the ingredients.

We will endeavour to dispatch our products with a good shelf life however if shelf life is a concern then please contact us, prior to purchase, to establish what kind of shelf life we can provide.


We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.


Certain website services will require registration and subsequent access to those services will be subject to an approved login name and password ("Password Details"). Information that you provide on this website must be accurate and complete. All Passwords Details are accepted and may be withdrawn at our sole discretion and are exclusive to you and non-transferable and must be treated as strictly confidential at all times. In the event that you have any concerns regarding your Password Details or become aware of any misuse then you must inform us immediately (see “Contact Us” for more information and full contact details and our “Privacy Policy”).

Intellectual Property

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times vested in us. You are permitted to use this material only as expressly authorised by us.

You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

International Use makes no promise that materials on the site are appropriate or available for use in locations outside Spain, and accessing the site from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside Spain, you do so on your own initiative and are responsible for compliance with local laws.

Third Party Websites

As a convenience to customers, the site includes links to other web sites or material which are beyond its control. is not responsible for content on the Internet or World Wide Web pages, or any other site outside the site.

Advertising and Sponsorship

Part of the site may contain advertising and sponsorship. Advertisers and Sponsors are responsible for ensuring that material submitted for inclusion on the site complies with relevant laws and codes. We will not be responsible for any error or inaccuracy in advertising and sponsorship material.

Cookies policy

Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. Cookies are small text files that web sites can send to your computer. A cookie can be thought of as your online ID card, which tells our site info about your order and user details. Cookies are not computer programs, and can't read other information saved on your hard drive. They cannot be used to spread viruses, or get a user's e-mail address etc. They only contain and transfer to the web site as much information as the users themselves have disclosed to that web site.’s right to suspend or cancel your registration may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions.
You can cancel this agreement at any time by informing us in writing. If you do so, you must stop using the site.
The suspension or cancellation of your registration and your right to use the site shall not affect either party's rights or liabilities.


TRANSFER BUSINESS CONSULTANCY, S.L. without any warranties or guarantees, provides the site. You must bear the risks associated with the use of the Internet.

The site provides content from other Internet sites or resources and while tries to ensure that material included on the site is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the site. If is informed of any inaccuracies in the material on the site we will attempt to correct the inaccuracies as soon as we reasonably can.

In particular, we disclaim all liabilities in connection with the following:

  • incompatibility of the site with any of your equipment, software or telecommunications links
  • technical problems including errors or interruptions of the site
  • unsuitability, unreliability or inaccuracy of the site
  • inadequacy of the site to meet your requirements

To the full extent allowed by applicable law, you agree that we will not be liable to you/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the site.

Nothing in this paragraph applies to liability in respect of products sold through the Online Stores.

Nothing in these Terms and Conditions shall exclude liability for personal injury or death caused by its negligence or for fraud or fraudulent misrepresentation or for any liability which cannot be excluded or limited by law.

Our acceptance of an order takes place on dispatch of the order, at which point the purchase contract will be made and you will be charged for your order.

Contact Details & Refund Procedures

If for any reason you are not entirely happy or wish to cancel your order just send us an email before you receive the email stating your order has been sent. We will not be able to accept cancellation after this point due to our products being perishable. We will help to arrange return of the goods, if there is something wrong, on a case by case basis.

Right of withdrawal

According to the European regulation (Article 9, paragraph 1 DIRECTIVE 2011/83/EU of the 25th of October 2011) withdrawal can take place within 14 calendar days from the date of the purchase, only in non- perishable items.

In case of withdrawal, the consumer shall bear the costs of returning the product and also the freighting costs that might result therein.

The consumer is not required to indicate a reason of withdrawal.

Withdrawal process: The consumer can communicate their withdrawal by email or phone. The email must be addressed to the attention of Ancient Grains and to the following email address: pedidoscylteff[at]


The terms of this web site will be treated by the Spanish law. For any dispute that arises from the use of services offered in the website, or from its content, the parties will submit their controversies to the Courts and Tribunals of the city of Barcelona (Spain).


These Terms and Conditions also appear in Spanish. If any confusion in interpretation or translation may appear, the Spanish version will prevail.

If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect.

If you breach these Terms and Conditions and ignores this, will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms and Conditions. shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its control.

We recommend you print out a copy of these terms and conditions for future reference.